Using the balanced scorecard process to compute the value of software applications

Abstract

This paper describes a method that will provide practical help for IT managers and other enterprise executives who want to determine the value of their software projects. A set of measures is described that can help the IT manager determine the value of IT projects, either at the time a project is initiated or at the time the project is operational. This paper identifies relevant performance measures used in the balanced scorecard process and then maps them to IT benefits: which are categorized by strategic, informational, and transactional dimensions. The appropriate measure can be identified and value quantified based upon the expected IT benefit.

BibTeX

@inproceedings{Dolins:ICSE06,
  author    = {Steven B. Dolins},
  title     = {Using the balanced scorecard process to compute the value of software applications},
  booktitle = {ICSE},
  pages     = {881--884},
  publisher = {{ACM}},
  year      = {2006},
}

Using the balanced scorecard process to compute the value of software applications

Abstract

Related papers