Applying ISO 9001: 2000, MPS.BR and CMMI to Achieve Software Process Maturity: BL Informatica's Pathway
Abstract
Customer satisfaction, quality improvement and rework reduction are known to be the most important benefits obtained through deployment of software process maturity models and standards within an organization. Since 2003 BL Informatica has been motivated and has established and maintained its software processes based on international standards (like ISO 9001:2000) and maturity models (like MPS.BR and CMMI). In spite of the lack of financial and human resources, the organization achieved satisfactory results. This paper describes BL Infomatica's software processes improvement plan, lessons learned, difficulties and benefits that where collected during the execution of the improvement plan. It also presents quantitative results that demonstrate the return on investment during these years.
BibTeX
@inproceedings{Ferreira-al:ICSE07,
author = {Analia Irigoyen Ferreiro Ferreira and
Gleison Santos and
Roberta Cerqueira and
Mariano Montoni and
Ahilton Silva Barreto and
Andr{\'{e}}a Oliveira Soares Barreto and
Ana Regina Rocha},
title = {Applying {ISO} 9001: 2000, {MPS.BR} and {CMMI} to Achieve Software Process Maturity: {BL} Informatica's Pathway},
booktitle = {ICSE},
pages = {642--651},
publisher = {{IEEE} Computer Society},
year = {2007},
}