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ICSE 2010

Characterizing and predicting which bugs get fixed: an empirical study of Microsoft Windows

Philip J. Guo, Thomas Zimmermann, Nachiappan Nagappan, Brendan Murphy

PDFDOI 10.1145/1806799.1806871dblp

Abstract

We performed an empirical study to characterize factors that affect which bugs get fixed in Windows Vista and Windows 7, focusing on factors related to bug report edits and relationships between people involved in handling the bug. We found that bugs reported by people with better reputations were more likely to get fixed, as were bugs handled by people on the same team and working in geographical proximity. We reinforce these quantitative results with survey feedback from 358 Microsoft employees who were involved in Windows bugs. Survey respondents also mentioned additional qualitative influences on bug fixing, such as the importance of seniority and interpersonal skills of the bug reporter.

BibTeX
@inproceedings{Guo-al:ICSE10,
  author    = {Philip J. Guo and
               Thomas Zimmermann and
               Nachiappan Nagappan and
               Brendan Murphy},
  title     = {Characterizing and predicting which bugs get fixed: an empirical study of Microsoft Windows},
  booktitle = {ICSE (Part I)},
  pages     = {495--504},
  publisher = {{ACM}},
  year      = {2010},
}

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