Intergrating Measurement with Improvement: An Action-Oriented Approach (Experience Report)

Abstract

In 1986, Science Applications International Corporation (SAIC) was tasked to design, develop, deploy, and maintain a health care system.Over the last ten years, extensive measurement data has been collected and analyzed.By setting goals in terms of a few key indicators, establishing baselines for those indicators, and measuring success in terms of the baseline, management easily monitors development trends and the impacts of process improvement activities.This paper describes the measurement program implemented within SAIC's health care software development organization, illustrates how the measurements are used to influence process improvement, and concludes with general observations and lessons learned.

BibTeX

@inproceedings{Lane-Zubrow:ICSE97,
  author    = {Jo Ann Lane and
               David Zubrow},
  title     = {Intergrating Measurement with Improvement: An {Action-Oriented} Approach {(Experience} Report)},
  booktitle = {ICSE},
  pages     = {380--389},
  publisher = {{ACM}},
  year      = {1997},
}

Intergrating Measurement with Improvement: An Action-Oriented Approach (Experience Report)

Abstract

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