Improved error reporting for software that uses black-box components

Abstract

An error occurs when software cannot complete a requested action as a result of some problem with its input, configuration, or environment. A high-quality error report allows a user to understand and correct the problem. Unfortunately, the quality of error reports has been decreasing as software becomes more complex and layered. End-users take the cryptic error messages given to them by programsand struggle to fix their problems using search engines and support websites. Developers cannot improve their error messages when they receive an ambiguous or otherwise insufficient error indicator from a black-box software component.