Contextualizing toxicity in open source: a qualitative study

Abstract

In this paper, we study toxic online interactions in issue discussions of open-source communities. Our goal is to qualitatively understand how toxicity impacts an open-source community like GitHub. We are driven by users complaining about toxicity, which leads to burnout and disengagement from the site. We collect a substantial sample of toxic interactions and qualitatively analyze their characteristics to ground future discussions and intervention design.

BibTeX

@inproceedings{Cohen:FSE21,
  author    = {Sophie Cohen},
  title     = {Contextualizing toxicity in open source: a qualitative study},
  booktitle = {{ESEC/SIGSOFT} {FSE}},
  pages     = {1669--1671},
  publisher = {{ACM}},
  year      = {2021},
}

Contextualizing toxicity in open source: a qualitative study

Abstract

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