Caspar: extracting and synthesizing user stories of problems from app reviews

Abstract

A user's review of an app often describes the user's interactions with the app. These interactions, which we interpret as mini stories, are prominent in reviews with negative ratings. In general, a story in an app review would contain at least two types of events: user actions and associated app behaviors. Being able to identify such stories would enable an app's developer in better maintaining and improving the app's functionality and enhancing user experience.

BibTeX

@inproceedings{Guo-Singh:ICSE20,
  author    = {Hui Guo and
               Munindar P. Singh},
  title     = {Caspar: extracting and synthesizing user stories of problems from app reviews},
  booktitle = {ICSE},
  pages     = {628--640},
  publisher = {{ACM}},
  year      = {2020},
}

Caspar: extracting and synthesizing user stories of problems from app reviews

Abstract

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