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ICSE 2001

Corrective Maintenance Maturity Model (CM3): Maintainer's Education and Training

Mira Kajko-Mattsson, Stefan Forssander, Ulf H. Olsson

DOI 10.1109/icse.2001.919135dblp

Abstract

What is the point of improving maintenance processes if the most important asset, people, is not properly utilised? Knowledge of the product(s) maintained, maintenance processes and communications skills is very important for achieving quality software and for improving maintenance and development processes. We present CM/sup 3/: Maintainer's Education and Training-a maturity model for educating and training maintenance engineers. This model is the result of a comparative study of two industrial processes utilised at ABB, and of process models such as IEEE 1219, ISO/IEC 12207, CMM, People CMM, and TickIT.

BibTeX
@inproceedings{KajkoMattsson-al:ICSE01,
  author    = {Mira Kajko{-}Mattsson and
               Stefan Forssander and
               Ulf H. Olsson},
  title     = {Corrective Maintenance Maturity Model {(CM3):} Maintainer's Education and Training},
  booktitle = {ICSE},
  pages     = {610--619},
  publisher = {{IEEE} Computer Society},
  year      = {2001},
}

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