Designing Software for Use by Humans, not Machines

@inproceedings{Ruston-al:ICSE91,
  author    = {Lillian Ruston and
               Michael J. Muller and
               Kathleen D. Cebulka},
  title     = {Designing Software for Use by Humans, not Machines},
  booktitle = {ICSE},
  pages     = {104--113},
  publisher = {{IEEE} Computer Society / {ACM} Press},
  year      = {1991},
}