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Applying ISO 9001: 2000, MPS.BR and CMMI to Achieve Software Process Maturity: BL Informatica's Pathway

Analia Irigoyen Ferreiro Ferreira, Gleison Santos, Roberta Cerqueira, Mariano Montoni, Ahilton Silva Barreto, Andréa Oliveira Soares Barreto, Ana Regina Rocha

Customer satisfaction, quality improvement and rework reduction are known to be the most important benefits obtained through deployment of software process maturity models and standards within an organization. Since 2003 BL Informatica has been motivated and has established and m…